GCC Hellas proudly announce the Customer Satisfaction Survey results for 2020, demonstrating customer satisfaction degree surpassing the industry’s average. The survey, conducted among 100+ partners in Greece and Cyprus, covered four major groups of activity with the following results:
Scoring (1 – 10)
Sales approach 9.24
Quality of Products 9.18
Quality of Services 9.22
Overall satisfaction with GCC 9.36
Moreover, GCC achieved a ‘world-class’ result of NPS (Net Promoter Score) scoring 89/100.
(NPS measures the loyalty of partners (customers) and their willingness to recommend our company to others. Based on the scientific analysis tool, anything over 70/100 is considered a 'world class' NPS.)
The exceptionally high score of customer satisfaction honors the company and its staff and encourages us to aim even higher. While thanking our partners who participated in the survey, we reconfirm the company’s management and staff commitment for products and services excellence.
About GCC Hellas
Operating in Greece as a Value Added Distributor and trusted advisor to the ecosystem of ICT System Integrators and Resellers, GCC Hellas distributes Security and Networks solutions and services, across all market sectors in the Greek and Cypriot market. Our extensive experience in network technologies and security, helps Partners design, sell and deliver projects successfully, regardless of size and complexity.